In any home, it’s natural for things to occasionally need attention—whether it’s a leaky faucet, a malfunctioning appliance, or a furnace that suddenly stops working. But don’t worry! In the Acts Roar community, we’ve streamlined the maintenance process to make it quick and easy.
Here’s how it works:
Step 1: Submit a Work Request Form
Whenever you notice something that needs fixing, simply fill out our online work request form. If you need the link, just send us a quick email, and we’ll provide it to you right away. Once submitted, you’ll receive a confirmation email asking you to provide pictures or a short video of the issue. This helps our team better understand the problem and ensures a clear record for future reference.
Step 2: Our Response Time
After receiving your request, we’ll assess the issue and typically arrange for one of our FSC-certified handymen or contractors to follow up within 1-2 days, depending on the nature of the repair. They will contact you to schedule a time/date for access and repair.
Why Submit a Work Request Form?
Great question! The work request form serves several important purposes:
- Keeps a Record: Having a clear record of the issue right from the start is useful for future reference and can be important for insurance purposes if needed.
- Informs the Owners: This form keeps homeowners in the loop, allowing them to review the issue and take any necessary actions to approve the repair promptly.
- Streamlines the Process: By filling out the form, it helps streamline follow-ups and the contractor troubleshooting/ billing process, making the entire work flow run smoothly.
By following the simple steps, you can help ensure that your home is well-maintained and that any repairs are handled efficiently. We hope this guideline provides a helpful overview of our work request process. Here’s to enjoying a well-cared-for home in the Acts Roar community!
If you have any questions, don’t hesitate to reach out!
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We are looking forward to having you grow and thrive together!