To work with a condo board/property manger, one needs to be extremely clear and keep good record to avoid any confusion. Here is an experience we have to demonstrate what could happen if one does not.
A few months ago, one tenant called in to report that there was no hot water in his unit. He is living in a condo building. As a precaution, we called the property manager who was in charge of the condo building on behalf of the condo board.We asked them if there was a planned maintenance schedule to shut off water. The lady on the phone said no, mentioned she could send a plumber to check the issue if we need, and offer the plumber’s number. We took the number and thanked her for the information, told her we may call the plumber if needed.
After ruling out there was no issue on the building, we went ahead to call our own plumber to get this taken care of. What happened next was quite unexpected.
Our tenant got a knock on the door, a guy claimed plumber went in and said he was coming to check the unit, having being told that the plumber is on his way, he was delighted to have him in, thinking he was the one sent by our office. The guy went around did what he did and left.
A hour later, our plumber callled the tenant to set the appointment, our tenant was confused and told him the job has been done. After a quick investigation, we found out what was going on.
The property manager of the condo building went ahead and sent the plumber used by them directly to our unit, without first getting any approval from us. A bill of hundreds dollars arrived claiming they have fixed the issue, which had never been asked in the first place. So what went wrong in this case?
It is easy to point the fingers to others as always. However, to truly learn from this incident, one shall realize the following: